Maintenance and support
Keeping what we built running, and answering when it does not
- Monitoring
- Patching
- Backups
- Incident response
Most software fails slowly rather than dramatically — an expired certificate, a disk that filled up, a dependency nobody patched for two years. This is the work that stops that happening, done by the people who wrote the thing in the first place.
What the work consists of
Monitoring
Uptime, response time and disk headroom watched continuously, with alerts that reach a person rather than a dashboard nobody has open.
Patching and upgrades
Operating system, runtime and dependency updates on a schedule, tested before they land — including the framework major versions everyone postpones until it hurts.
Backups you can actually restore
Taken on a schedule, kept off the machine they came from, and restored from at least once so you know the restore works. An untested backup is a hope, not a backup.
Incident response
When something breaks, an engineer who knows the system logs in and fixes it — then tells you what happened and what stops it recurring.
What you end up with
- Alerts that reach a human, not a dashboard
- Certificates and dependencies that do not expire quietly
- Backups that have been restored from, not just taken
- The people who built it on the other end of the ticket
Other capabilities
Have something like this in mind?
Tell us what you are trying to build. The quotation is free and it commits you to nothing.